Privacy Policy
WSDH - A Division of HM360 Excellence
Privacy Policy
Effective Date: October 6, 2025
Your privacy is important to us. This Privacy Policy explains how HM360 Excellence ("we," "us," or "our") collects, uses, shares, and protects information in connection with the World Stay Digital Hub ("WSDH," "Platform") and its related services, including the WSDH Gold Card program.
This policy applies to our Partners (Hotels and Restaurants), our Members (Gold Card holders), and general visitors to our website.
1. Information We Collect
We collect information to provide and improve our services. The type of information we collect depends on your interaction with us.
- a) Information from Partners (Hotels & Restaurants):
When a hotel or restaurant
registers for a partnership plan, we collect business information necessary to create
your profile, including:
- Business name, address, and contact details (email, phone number).
- Contact person's name and professional contact information.
- Business documents for verification (e.g., licenses).
- Media assets for your profile (photos, videos, descriptive text, menus, and amenity lists).
- b) Information from WSDH Gold Card Members (Guests): When a user registers for a
free WSDH Gold Card, we collect personal information to create and manage their
membership, including:
- Full Name
- Email Address
- Phone Number
- City and Country of Residence
- c) Information Collected Automatically (All Visitors): : Like most websites, we
automatically collect non-personal technical information when you visit our Platform,
including:
- IP address, browser type, and operating system.
- Device information
- Pages visited and interaction patterns on our site (via cookies and analytics tools).
2. How We Use Your Information
Your information is used to operate, maintain, and enhance the WSDH ecosystem.
- a) For Our Partners:
- To verify eligibility and create your professional profile on the WSDH Platform.
- To manage your partnership plan, including payments and renewals
- To communicate with you regarding your profile, platform updates, and support inquiries.
- b) For Our Members (Guests):
- To create, manage, and issue your digital WSDH Gold Card.
- To communicate with you about membership benefits, platform features, and exclusive offers.
- To track usage for eligibility in the Annual Rewards Program.
- c) For All Users:
- To operate, improve, and secure our Platform and services.
- To respond to customer service requests and inquiries.
- To comply with legal obligations and prevent fraudulent activity.
3. Data Sharing & Disclosure
We are committed to protecting your privacy. We do not sell or rent your personal or business data to third parties.
We may share information only in the following limited circumstances:
- a) With Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, website hosting, analytics), who are bound by strict confidentiality agreements.
- b) For Legal Compliance: If required by law, subpoena, or other legal process, or to protect the rights and safety of our company, partners, and users.
- c) With Your Consent: For any other purpose with your explicit consent
Important Note: WSDH’s model is built on direct connection. We do not share a Member's personal contact information (email, phone number) with our Partners. The platform facilitates direct contact initiated by the Member.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. This includes measures like SSL encryption and secure server environments.
5. Data Retention
We retain your information for as long as your partnership or membership account is active and for a reasonable period thereafter to comply with our legal, regulatory, and reporting requirements.
6. Your Rights and Choices
You have rights over your information. You may:
- Access or Update your information by contacting us
- Opt-Out of Marketing Communications by following the unsubscribe link in our emails.
- Request Deletionof your account and personal data, subject to our legal and operational retention needs.
To exercise these rights, please contact us at info@hm360excellence.com.
7. Children's Privacy
We retain your information for as long as your partnership or membership account is active and for a reasonable period thereafter to comply with our legal, regulatory, and reporting requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top.