Refund Policy
WSDH - A Division of HM360 Excellence
Refund Policy
At HM360 Excellence, we provide digital visibility, marketing, and listing services to hotels and hospitality partners through Digital Hub profile packages and value-added services. All services are designed to empower our partners with visibility, direct access tools, and professionally designed profiles on the World Stay Digital Hub.
Our Core Refund Principle
Please read carefully before proceeding with registration or payment.
The initial Page Integration Fee (10% for Hotel Profile Plans or 20% for the Restaurant Fine Dine Circle Plan) represents a non-refundable commitment to begin the partnership process. This fee covers the immediate administrative, technical, and onboarding costs our team incurs to initiate your profile setup and secure your exclusive spot in the WSDH network. We ask that our partners be certain of their commitment before making this initial payment.
Refund Eligibility:
Refunds on the initial Page Integration Fee are exceptional and are strictly limited to the following circumstances:
- 1. Verified Duplicate Payment:If a technical error causes you to be charged more than once for the same single registration.
- 2. Service Non-Fulfillment by Us: In the rare and unlikely event that HM360 Excellence is unable to proceed with your profile listing after your initial payment has been successfully processed.
Refund Request Process
- Refund requests must be submitted in writing via email to info@hm360excellence.com.
- Requests must be made within 7 business days of the transaction date.
- Your email must be included with your business name, proof of payment (transaction ID, date), and a brief, clear explanation for the refund claim based on the eligibility criteria above.
- If approved, refunds will be processed within 10–15 business days to the original method of payment.
Important Exclusions
Please note that refunds will not be issued under any other circumstances, including but not limited to a change of mind after registration or business decisions made by the partner.
Furthermore, refunds will not be issued for delays in the profile listing process caused by the partner's failure to provide necessary content (e.g., photos, text), pending documentation, or failure to respond to our team's communications in a timely manner.
HM360 Excellence reserves the right to evaluate and deny any refund requests that do not meet the strict eligibility conditions outlined in this policy.