Refund Policy

HM360 Excellence – A Division of Goosebump Studios, Mumbai

At HM360 Excellence, we provide digital marketing, listing, and promotional services to hotels and hospitality partners through lifetime hub profiles, subscription-based tools.


Refund Eligibility:

  • One-time registration and listing fees (e.g., Digital Hub packages) are non-refundable once the profile has been created and/or activated.
  • Refunds will only be considered if:
    • Duplicate payment is made.
    • Payment was charged but service was not initiated within 14 working days.

Refund Process:

  • Requests must be sent to info@hm360excellence.com within 7 days of payment.
  • Approved refunds will be processed within 10–15 business days to the original payment method.

We reserve the right to deny refund requests that do not meet the eligibility conditions above.