Refund Policy

HM360 Excellence – A Division of Goosebump Studios, Mumbai

At HM360 Excellence, we provide digital visibility, marketing, and listing services to hotels and hospitality partners through Digital Hub profile packages and value-added services. All services are designed to empower hotels with visibility, direct access tools, and professionally designed profiles on the World Stay Digital Hub.

Refund Eligibility:

Please read carefully before proceeding with registration or payment.

• All one-time registration and listing fees (including Digital Hub packages) are non-refundable once the profile has been created and/or activated.
• Refunds will only be considered under the following circumstances:
  • Duplicate payment has been made.
  • Payment was successfully processed but services were not initiated within 14 working days of submission.

Refund Request Process

• Refund requests must be submitted via email to info@hm360excellence.com within 7 days of the transaction.
• Requests must include proof of payment and a brief explanation for the refund claim.
• If approved, refunds will be processed within 10–15 business days to the original payment method.

Important Notes

• Refunds will not be issued for delays caused by incomplete content submission, pending documentation, or failure to respond during the listing process.
• HM360 Excellence reserves the right to deny refund requests that do not meet the eligibility conditions outlined above.