Refund Policy
HM360 Excellence – A Division of Goosebump Studios, Mumbai
At HM360 Excellence, we provide digital marketing, listing, and promotional services to hotels and hospitality partners through lifetime hub profiles, subscription-based tools.
Refund Eligibility:
- One-time registration and listing fees (e.g., Digital Hub packages) are non-refundable once the profile has been created and/or activated.
- Refunds will only be considered if:
- Duplicate payment is made.
- Payment was charged but service was not initiated within 14 working days.
Refund Process:
- Requests must be sent to info@hm360excellence.com within 7 days of payment.
- Approved refunds will be processed within 10–15 business days to the original payment method.
We reserve the right to deny refund requests that do not meet the eligibility conditions above.